Get involved - here are emails, phone numbers, petitions to use and tell payment processing companies that their policies threaten the livelihoods and safe spaces of queer creators and sex workers.
IMPORTANT
THE BEST WAY TO HELP IS BY CALLING - it's where these companies will feel the pressure the most!
Wherever you vocalize your frustrations and concerns, be polite and chill when discussing in customer service lines or email inquiries. Do not harass or threaten individuals and workers. Please.
If you're a Sex Worker, please avoid directly contacting the companies in question, as exposing details about your shop / services could result in them being deactivated by payment processors in question, especially PayPal and Stripe. Stay safe! We've been using / would recommend following Dieselbrain's cheatsheet for scripts, talking points, and a general idea of where to concentrate our collective efforts.
Phone Numbers
- Stripe (California): +1 888 926 2289 (Say you're based in California before continuing.)
- Stripe (US): +1 (877) 887-7815
- Stripe (France): +33 805-11-19-67
- Mastercard (Headquarters): +1 914-249-2000
- Mastercard (US): +1 (800)-627-8372
- Mastercard (US): +1 (800)-307-7309
- Mastercard (Int.): +1 (636)-722-7111
- Mastercard (AUS): +61 1800 120 113
- Mastercard (UK): 0-800-96-4767
- All region numbers for Mastercard
- Visa (Headquarters): +1 (650)-432-3200
- Visa (US + Can): +1 (800)-847-2911
- Visa (AUS): +61 1800 125 440
- All region numbers for Visa
- PayPal (US): +1 (888)-221-1161
- PayPal (UK): +44 (0203)-901-7000
- PayPal Customer Service: +1 (877)-569-1116
If you experience verbal abuse from the agent in the call, we recommend following this script outlined here.
When contacting Mastercard, do not let them direct you to their Concierge service.
When contacting Visa, you may be asked to hang up and send an inquiry through an email instead. Continue calling back and escalating the situation (politely) to talk to a supervisor. You can still email, but there's a clear intent from companies to filter out the wave of complaints by having it be sent to an email instead.
A lot of these companies have their own branches / phone lines depending on different regions. If your region is not covered here, we highly recommend searching for contact information related to your region, which can often be done by searching on language-specific websites.
Mailing Addresses (Send Letters!)
- Visa, Inc's President Office: GCAS PO Box 026098 Miami Florida 33102
- Stripe: 354 Oyster Point Boulevard, South San Francisco, California, 94080
- Mastercard: 2000 Purchase St, Purchase NY 10577
- Paypal: 2211 N 1st St. San Jose, CA 95131
- Visa: 900 Metro Center Blvd, Foster City, CA 94404
Emails / Contact Forms
- Stripe: complaints@stripe.com
- Stripe Complaint Submission Form
- Visa Email: askvisa@visa.com
- Visa Email (Europe): enquiries.europe@visa.com
- Mastercard's Email: customer_support@mastercard.com
- Mastercard's Contact Us Page
- Mastercard's PR Team: Seth.Eisen@mastercard.com, William.Tsang@mastercard.com, and Jennifer.Erickson@mastercard.com (NOTE: PLEASE BE CONSIDERATE WHEN DIRECTLY EMAILING INDIVIDUALS. We recommend using BCC when sending this out)
credit to iantos.bsky.social, raikisuu.bsky.social, boscosden.bsky.social for a vast majority of the sourced public numbers and emails.
Petitions:
- ACLU: "Mastercard: Sex Work is Work. End Your Unjust Policy."
- Change.org: Tell MasterCard, Visa & Activist Groups: Stop Controlling What We Can Watch, Read, or Play
- CANADA ONLY - Petition e-6695 (Consumer Protection). Petition raised by parliament regarding payment processors' actions on consumer rights
- US ONLY - Reject online censorship. Tell lawmakers to oppose KOSA!
- Fight For The Future: Don't Let Mastercard and Visa Censor Games
Other Ways to Help:
- Stripe has begun to cut off their customer support line. This is something you can report to the Better Business Bureau. Select NO to all entries, and detail your complaint about Stripe intentionally making it difficult to contact them for support via their phone number line.
- If you're in Australia, you can file a concern over Collective Shout (the group responsible for pressuring these payment processing companies) for lobbying political action, a violation of their charity status, to the ACNC. Their ABN is 30162159097. A template is in the ALT image of this bsky post here.
- For those in the US, you can contact your town/state representatives and tell them to support the FTC's stand against this -> Shared by Autumn Ivy/@autumnivy.net: Financial Censorship Call Campaign
- For those in Canada, you can send a Public Enquiry to the Canadian Civil Liberties Association and alert them of the situation. For "Program area of concern", this would fall under "Fundamental Freedoms".
Resources / Sources:
- itch.io's Update regarding the deindexing / removal of NSFW content
- Contacting Stripe for a Complaint
- VICE: "Group Behind Steam Censorship Policies Have Powerful Allies — And Targeted Popular Games With Outlandish Claims"
- The Transfeminine Review: "Major Indie Marketplace Itch.io Shadowbans NSFW Content, Trans Authors Impacted"
- 404Media: Credit Card Companies Are Hurting the Future of Video Games
- The Asahi Shimbun (JP): Credit card freeze on adult sites raises free expression fears"
- Template for emails + Source of various numbers from nevermuffin256 on Bluesky
- Void's Complaint Letter Template
- SJ Klapecki's Copy to Visa as a Template / Reference
- Sex Workers Resources and Support
- PC Gamer: Visa and Mastercard pressuring Itch.io and Valve does 'nothing to protect' women, and shock games will just be 'side-stepping the ban entirely', say affected indie devs
- stop-paypros.neocities: Another site featuring resources and contact information for relevant companies. Includes an example script!
- C.P.A.C. - Graphic by Ana Valens to use as a cheat sheet for calling daily!
Last Updated: 9/3/2025 @ 5 PM EST
ADMIN NOTE: I'll be adding scripts and more resources in the coming days, been busy with work so I haven't been able to update as consistently. Sorry! Please keep it up, everyone is doing great <3
For any suggestions, missing information, or press inquiries, please send inquiries to jeff@dcellgames.com (or via their bsky, @meltingcomet.com).